Customer Service Workshop
This workshop will present ways to help your company offer first class customer service. Ways to differentiate your company from the competition will be a major focus. Problem solving and conflict management will be discussed with an outline of steps, measures and tips to keep customers happy.
Who Should Attend:
Who Should Attend:
- Customer service managers
- Senior management with responsibility for customer service
- How to manage national accounts
- Use of technology in customer service
- Problem resolution
- Expectation of customers
Date Presented:
November 12, 2009 2:00 PM Eastern
Length:
1 hour
Registration Fee:
Free