This workshop will present ways to help your company offer first class customer service. Ways to differentiate your company from the competition will be a major focus. Problem solving and conflict management will be discussed with an outline of steps, measures and tips to keep customers happy.

Who Should Attend:
  • Customer service managers
  • Senior management with responsibility for customer service

Webcast Objectives
  • How to manage national accounts
  • Use of technology in customer service
  • Problem resolution
  • Expectation of customers
Webcast Information
Date Presented:
November 12, 2009 2:00 PM Eastern
Length:
1 hour
Registration Fee:
Free
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Customer Service Workshop
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